CFCR Technologies Pty Ltd (ABN 13 646 397 757) (“CFCR Technologies”, “CFCR”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you use our Website, submit an enquiry, or interact with us as a customer, prospective customer, supplier, business partner or contractor.
We aim to manage personal information in an open and transparent manner and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
1. Who We Are
CFCR Technologies Pty Ltd
ABN 13 646 397 757
Level 3, 480 Collins Street
Melbourne VIC 3000
Australia
Email: info@cfcrtechnologies.com.au
Phone: +61 405 441 224
For privacy-related enquiries, you can contact us using the details above.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Your name
- Email address
- Telephone or mobile number
- Company or organisation name
- Job title or position
- Information contained in your enquiry or message
- Information about your technology, business or service requirements that you choose to provide
- Information relating to communications and interactions with CFCR Technologies
- Website usage and technical information, where collected
- Commercial and project information, including quotations, proposals, contracts, site locations, floor plans, technical requirements and support records
- Service data, where relevant, including network or device identifiers, system logs, support information, geospatial data or CCTV footage processed while delivering contracted services
We generally do not require you to provide sensitive information through our website. Please do not submit sensitive or highly confidential information through a general website contact form unless we specifically request it or appropriate arrangements are in place.
3. How We Collect Personal Information
We may collect personal information:
- Directly from you when you submit our contact or enquiry form.
- When you contact us by email or telephone.
- When you communicate with our team regarding our services.
- When you voluntarily provide information through our website.
- Automatically through website technologies such as cookies or analytics tools, where applicable.
- From your employer, a customer, supplier, business partner, authorised representative or publicly available professional source where permitted by law and reasonably necessary for our activities.
Where reasonably practicable, we collect personal information directly from the individual concerned.
4. Why We Collect and Use Personal Information
We may collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and requests.
- Providing information about our services.
- Preparing proposals, assessments or other business communications.
- Managing customer and prospective customer relationships.
- Delivering and supporting services.
- Communicating about projects and engagements.
- Managing business operations and administration.
- Improving our website, services and customer experience.
- Maintaining website security and preventing misuse.
- Meeting legal, regulatory and contractual obligations.
- Protecting our legitimate business interests where permitted by law.
We will generally only collect personal information that is reasonably necessary for our functions and activities.
5. How We Use and Disclose Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
Depending on the circumstances, information may be disclosed to:
- CFCR Technologies employees, authorised personnel and related entities.
- Contractors, consultants, subcontractors and professional advisers.
- Technology and service providers supporting our business operations.
- Website, hosting, email, analytics or communications providers.
- Technology partners involved in delivering services, where appropriate.
- Government agencies, regulators or other authorities where required or authorised by law.
We do not sell your personal information as a commercial product.
Where we use third-party providers, we take reasonable steps to ensure personal information is handled appropriately.
When CFCR Technologies processes personal information on behalf of a customer, we process it under the applicable contract, documented customer instructions and agreed security requirements.
The customer remains responsible for ensuring it has the authority, notices and consents required for that processing. Requests concerning customer-controlled information may need to be referred to the relevant customer.
6. Overseas Disclosure
CFCR Technologies operates across multiple regions and may use service providers, technology platforms, contractors or delivery resources located outside Australia.
As a result, personal information may be accessed, stored or disclosed outside Australia where reasonably necessary for our business or service delivery.
Personal information may be accessed or processed in Australia, India, Germany, the United States and other countries in which our cloud, hosting or technology providers operate. The particular location will depend on the service or provider involved.
Where required, we take reasonable steps to protect information disclosed overseas, including through contractual privacy and confidentiality obligations, access restrictions, security controls and appropriate international transfer arrangements.
6A. European Privacy Rights (Where Applicable)
Where the General Data Protection Regulation or another applicable European privacy law applies, we process personal data where necessary to take steps before entering a contract, perform a contract, comply with law, pursue legitimate business and security interests, or where consent has been provided.
Subject to applicable exceptions, individuals may have rights to access, correct, erase, restrict or object to processing, receive certain data in a portable format, withdraw consent and complain to the relevant data protection authority.
To exercise an applicable privacy right, email info@cfcrtechnologies.com.au.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, security, performance and analytics.
These technologies may collect information such as:
- Browser type
- Device type
- Operating system
- IP address
- Pages visited
- Approximate location
- Referring website
- Date and time of visits
- Website interaction information
We may use analytics information to understand how visitors use our website and to improve its content, performance and user experience.
The specific cookies and analytics technologies used may change over time.
You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where required by applicable law, we request consent before enabling non-essential analytics or marketing cookies and provide a way to withdraw or change that consent.
8. How We Hold and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include:
- Access controls.
- Authentication controls.
- Secure systems and communications.
- Appropriate technology and infrastructure security measures.
- Limiting access to authorised personnel.
- Monitoring and maintenance of relevant systems.
- Secure handling and disposal practices.
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
If a data incident occurs, we will investigate it and notify affected individuals and regulators where required by applicable law.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or where retention is required or authorised by law.
When personal information is no longer required and there is no legal or business reason to retain it, we take reasonable steps to securely destroy or de-identify it.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. Accessing Your Personal Information
You may request access to personal information that CFCR Technologies holds about you.
To make an access request, contact us using the details provided in this Privacy Policy.
We may need to verify your identity before providing access to personal information.
In certain circumstances, access may be refused or limited where permitted or required by applicable law.
11. Correcting Your Personal Information
We aim to keep personal information accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete, outdated or misleading, you may request that we correct it.
Please contact us with details of the information you believe needs to be corrected.
We will consider and respond to your request in accordance with applicable privacy requirements.
12. Privacy Complaints
If you believe CFCR Technologies has handled your personal information in a way that does not comply with applicable privacy obligations, you may contact us and make a privacy complaint.
Please provide:
- Your name and contact details.
- Details of your concern.
- Relevant dates or communications.
- Any information that may help us investigate the matter.
We will acknowledge your complaint, investigate it and aim to provide a response within 30 days. We will let you know if a complex matter requires additional time.
We encourage you to contact us first so that we have an opportunity to address your concern.
If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
13. Direct Marketing
We may send information about CFCR Technologies services, events or updates where you have consented, the communication is reasonably expected in an existing business relationship, or it is otherwise permitted by law.
Commercial electronic messages will identify CFCR Technologies, include contact details and provide a clear way to unsubscribe. You may also unsubscribe by emailing info@cfcrtechnologies.com.au.
We will action unsubscribe requests within five business days. We may still send non-marketing communications required to manage an enquiry, contract, project or legal obligation.
Submitting a general service enquiry will not automatically be treated as consent to receive unrelated marketing communications.
14. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
This Privacy Policy does not apply to the privacy practices of those third parties.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
CFCR Technologies is not responsible for the privacy practices, security or content of third-party websites.
15. Children's Privacy
Our website and services are directed primarily towards businesses, organisations and professional users.
We do not knowingly seek to collect personal information from children through our website.
If you believe a child has provided personal information to us, please contact us so that we can consider appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business or services.
- Changes to our information-handling practices.
- Changes to technology.
- Changes to applicable privacy requirements.
When we update this Privacy Policy, we will update the Last Updated date shown at the beginning of the policy.
17. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact:
CFCR Technologies Pty Ltd
ABN 13 646 397 757
Level 3, 480 Collins Street
Melbourne VIC 3000
Australia
Email: info@cfcrtechnologies.com.au
Phone: +61 405 441 224